Delivery & Returns

RETURNS

2. Returns form
Complete the returns form located on your paper invoice and include it in the package with the items. Please ensure to clearly state the new size / design you require.

3. Ship your return
Use a carrier of your choice to return the package to us. We strongly recommend retaining a proof of postage to track the return

The returns address is as follows:
Jenson Samuel Returns 
GCT TRADING LTD
Unit 16 Riparian Court
Riparian way
Crosshills
BD20 7BW

4. Receiving your exchange
Once we receive your returned items, our team will process your exchange within 2 working days. Please allow an additional 3 working days for your new items to arrive.

Returning your order for a refund
If you'd like to return an order for a refund, please follow these few simple steps:

1. Prepare your items
Place the items you wish to return into suitable packaging to protect them during shipping. Please note, you do not have to return the whole order, only the items you wish to refund (this includes jackets, waistcoats and trousers purchased as a 3 piece suit)

2. Returns form
Complete the returns form located on your paper invoice and include it in the package with the items. 

3. Ship your return
Use a carrier of your choice to return the package to us. We strongly recommend retaining a proof of postage to track the return

4. Receiving your refund
Once we receive your returned items, our team will process your refund within 7 working days. Funds can take an additional 3-5 working days to show back in your account depending on the payment method and bank.

DELIVERY

Pre Orders
Please note the dispatched dates listed are only estimates and therefore are subject to change. If you need the item by a certain date then we recommend you contact our team first who can advise further. If the date does change significantly (+ 3 or more working days) our team will be in touch via email to notify you of this.

Delivery Charges
Postage in the UK is is a flat rate price on all items! Free Second Class Delivery is available on all orders regardless of price. For orders over £50.00 we will upgrade this to Free Next Day Delivery anywhere in the UK! Postage to Europe and the rest of the world is also charged on a flat rate basis of only £9.99.

Dispatch times
All orders are dispatched within 24 hours (excluding weekends and bank holidays). In the unlikely event that there is a problem with your order; Jenson Samuel Shirts will contact buyers within 24 hours. During sale periods we ask you to allow up to 48 hours for your order to be dispatch. 

UK Customers

2nd Class Delivery 
Items been sent to the UK are posted via Royal Mail second class, this usually takes two to three working days from when the item has been dispatched but we do ask you to allow up to five working days as per Royal Mails recommendation. 

1st Class Delivery 
1st Class deliveries usually take one to two working days from when the order is dispatched to arrive. 

Next Working Day service via DPD & Royal Mail Special Delivery 
Need an order quickly? Select UK Next day delivery, items ordered before 3pm Monday to Friday will be dispatched same day and delivered the next working day. Orders placed after 3pm or over a weekend will be processed on the next working day.
Please include a contact telephone number at checkout so the carrier can send a 2 hour delivery window on the morning of delivery 

Saturday Delivery
Need the item delivered on a Saturday? Select Saturday delivery at checkout & your item will be delivered on Saturday. Please note the order has to have been placed before 2.30pm on Friday to get Saturday delivery. Deliveries are performed via DPD & Royal Mail. Please include a contact telephone number at checkout so the carrier can send a 2 hour delivery window on the morning of delivery 

Suit orders 
All suit orders are dispatched via DPD 1-2 day service & will require a signature on delivery. Please include a mobile contact number at checkout so the carrier can send a 2 hour delivery window on the morning of delivery. 

Collect in store Skipton 
Prefer to collect the item and try it on? Select collect in store at Skipton option at checkout and pick the item up from our store in North Yorkshire. Orders are usually processed the same and arrive in store within two to three working days. Once the order is ready to collect you will receive an email. 

EU customers 
Items been sent to Europe are posted via Royal Mail international signed for service, this usually takes 5-7 working days from when the item has been dispatched. There is no quicker delivery option to mainland Europe


Rest of the world
Items been sent to outside of the EU are posted via Royal Mail International signed for service, this usually takes 12-24 working days and is traceable (depending on geographical location) from when the item has been dispatched. There is no quicker delivery option to the rest of the world.We also place customs declaration stickers on the items stating exactly what's in the package to all non-European destinations. All customs duty and associated costs are the responsibility of the buyer not the seller Jenson Samuel Shirts can't be held responsible for additional custom charges and duties that may be incurred.

Missing/ Stolen Packages
If you believe your package is lost or stolen please ensure to contact us within 24hours of the estimate delivery date. We cannot guarantee eligibility to open a dispute case with our couriers outside of this time effecting your possibility of a replacement or refund.